Cortaxiom AI - Client Questions & Answers Guide
This page is designed to answer common questions about Cortaxiom’s AI services. It is written for a wide range of audiences, from small business owners with no technical background to regulated professionals and enterprise stakeholders. This guide explains what the system does, how it is delivered, what it does not do, as well as how control and responsibility is handled.
What exactly is Cortaxiom?
Cortaxiom is a subscription-based AI service that provides conversational AI systems tailored to your business. These systems can answer questions, support customers, assist staff, and automate routine interactions using content you approve. Cortaxiom does not sell software for you to run yourself; instead, it operates and maintains the AI on your behalf.
Is this the same as ChatGPT?
No. Cortaxiom uses AI technology as an underlying capability, but the system you receive is customized, restricted, and configured specifically for your business. Unlike public AI tools, Cortaxiom systems are bound by approved content, defined rules, and business-specific guardrails.
How is the AI delivered to my website or business?
Cortaxiom delivers AI through a small embed widget, similar to a Spotify player, YouTube video, or chat bubble. You place the widget on your website, and it connects securely to Cortaxiom’s service. The AI itself runs on Cortaxiom’s infrastructure, not yours.
Do you need access to my website, passwords, or systems?
No. Cortaxiom does not require administrative access, passwords, or backend credentials. You control whether and where the widget is installed. Cortaxiom only uses the information and materials you explicitly approve.
Does Cortaxiom copy or scrape my website?
No. Cortaxiom does not scrape private systems or access restricted content. The AI references only publicly available pages or documents you provide and approve. This is similar to how a human employee would read your website to answer questions.
Can Cortaxiom place AI on any website without permission?
No. Cortaxiom cannot deploy AI onto a website without the website owner’s cooperation. You or your authorized representative must approve deployment and install the widget.
How do I know what the AI is saying to users?
Cortaxiom retains operational oversight of all AI interactions. Conversations can be logged for quality, safety, troubleshooting, and dispute resolution purposes, in accordance with the Privacy Policy.
Can I review or approve the AI before it goes live?
Yes. Cortaxiom provides a preview or review step so you can see how the AI behaves before deployment. Changes can be made based on your feedback.
Can the AI give legal, medical, or financial advice?
No. Cortaxiom systems are not designed to provide professional advice unless explicitly agreed in writing under a defined scope. The AI includes guardrails to avoid regulated advice and includes disclaimers where appropriate.
Who is responsible for the accuracy of the information?
You are responsible for the accuracy of the content you provide or approve. Cortaxiom configures the AI to use that content but does not independently verify or certify its correctness.
Does the AI store personal or sensitive information?
Cortaxiom does not require sensitive personal information to operate. You should not submit sensitive data unless explicitly required under a paid engagement and governed by appropriate agreements.
Can I pause or stop the AI?
Yes. Cortaxiom can pause, disable, or remove access to the AI service if requested or if required for safety, compliance, or contractual reasons.
What happens if my business changes or I want updates?
Cortaxiom systems are designed to be updated. You can provide new content, revised instructions, or updated rules, and the AI can be adjusted accordingly.
Is this suitable for small businesses like food trucks or local shops?
Yes. Cortaxiom is designed to be approachable and scalable. A food truck may use it to answer menu, hours, or location questions, while larger organizations may use it for internal support or customer service.
Is this suitable for professional offices like law firms or medical practices?
Yes, with appropriate boundaries. Cortaxiom can assist with general information, scheduling, intake guidance, and internal workflows, while avoiding regulated advice.
What about government contractors or regulated industries?
Cortaxiom can support regulated environments when scope, data handling, and access are clearly defined. Additional agreements may be required depending on the engagement.
Do I own the AI?
No. You are purchasing access to a service. Cortaxiom retains ownership of the underlying technology, configuration, and systems.
Can I cancel the service?
Yes. Subscriptions may be canceled according to the terms outlined at purchase. Access typically continues through the end of the billing period.
What happens if Cortaxiom shuts down?
If Cortaxiom ceases operations, access will continue only through the end of the paid period, subject to legal and technical limitations, as described in the Terms of Service.
Who should I contact if I have concerns or questions?
You may contact Cortaxiom at any time using the support contact information provided. Questions, concerns, or requests for clarification are always welcome.