Cortaxiom Terms of Service

Effective Date: 02/03/2026

These Terms of Service (“Terms”) govern your access to and use of the Cortaxiom website, demos, and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

If you do not agree, do not use the Services.

1) Definitions

For purposes of these Terms:

“Cortaxiom,” “we,” “our,” or “us” means Cortaxiom (and any future legal entity that owns and operates Cortaxiom).
"Terms" means these Terms of Service, together with any referenced policies, incorporated documents, Orders, Statements of Work (SOWs), Master Service Agreements (MSAs), or other written agreements that govern use of the Services, as applicable.
"Services" means the Cortaxiom website, applications, APIs, AI systems, interfaces, widgets, workflows, deployments, demos, previews, trial environments, subscription offerings, and any related features, tools, or functionality provided by Cortaxiom, whether in production, evaluation, or non-production form, as made available from time to time.
“You” or “Customer” means the individual or organization accessing or using the Services.
“Content” means text, files, documents, data, images, instructions, prompts, or other materials.
“Customer Content” means Content you provide, upload, transmit, submit, or otherwise make available in connection with the Services (including via forms, demos, or AI interactions).
“Outputs” means responses, messages, summaries, classifications, or other results generated by the AI system based on inputs.
“Demo,” "Trial," or "Preview" means any non-production demonstration environment, chatbot, trial, or evaluation deployment.
“Order,” “SOW,” or “Statement of Work” means a document that describes the scope, deliverables, pricing, and specific terms for a paid engagement.
“MSA” means a Master Service Agreement, if used, between Cortaxiom and a Customer.
“Tier” means your subscription plan or service level (as described on our Pricing page or your Order/SOW).
"Usage Limits" means quantitative or qualitative limits or usage caps on use of the Services, including but not limited to limits on conversations, messages, tokens, throughput, request rates, bursts, concurrency, or other resource consumption metrics, as determined by Cortaxiom based on the applicable Tier, Order, SOW, operational constraints, or system conditions.
"Fair Use," "fair use," "fair-use," or "Fair-Use" means use of the Services in a manner that is consistent with the intended purpose and expected usage patterns of the applicable Tier, does not disproportionately consume shared or finite system resources, does not impair service availability, reliability or performance for other users, and aligns with Cortaxiom's operational, security, and sustainability requirements necessary to maintain the Service over time.
“NDA” means a Non-Disclosure Agreement, whether mutual or unilateral, entered into between Cortaxiom and a Customer, either as a standalone agreement or incorporated into an Order, Statement of Work, or Master Service Agreement, that governs the confidentiality, use, and protection of confidential or proprietary information exchanged between the parties.

2) Scope of These Terms

These Terms apply to:

Use of our website and any pages, forms, or content on it
Use of our Demo bot(s) and trial experiences
Subscription plans and client portal access (if enabled)
Any non-custom engagement not otherwise governed by a signed MSA/SOW
These Terms do not replace or override any Non-Disclosure Agreement (“NDA”) entered into between Cortaxiom and a Customer. Any confidentiality obligations between the parties are governed by the applicable NDA, and in the event of a conflict, the NDA controls with respect to confidential information.

If you sign an MSA/SOW/NDA (or other written agreement) with Cortaxiom, that agreement controls if there is a conflict with these Terms.

3) Eligibility and Account Responsibilities

You must be at least 18 years old and able to form a binding contract to use the Services.

If you create an account or access a client login area:

You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities under your account.
You must provide accurate, current information and keep it updated.
You agree to notify us promptly of any unauthorized use or security breach.

We may suspend or disable access if we reasonably suspect fraud, abuse, security threats, or violation of these Terms.

4) Description of Cortaxiom Interfaces and Tiers

Cortaxiom may offer multiple service tiers and interface, application, or widget experiences, which may include (examples):

Demo / Trial / Preview Tier(s): controlled access, limited functionality, limited availability, and usage caps.
Standard / Core/ Premium / Pro Tier(s): production deployment with defined scope, support parameters, usage caps, and operational controls.
Elite / Enterprise Tier(s): expanded configuration, higher limits, enhanced controls, usage caps, and priority handling.

Important: Tier features, limits, and availability may be described on the Pricing page, inside the client portal, and/or within an Order/SOW. If there is a conflict, the Order/SOW controls for paid engagements.

Each Tier is subject to Usage Limits, fair-use controls, and operational boundaries designed to maintain service availability, reliability, and performance across all users. Usage Limits may be enforced through technical controls, including rate limiting, throttling, temporary restriction, or suspension, and are an essential condition of access to the Services.

5) Demo and Trial Terms (Controlled Environment)

If you use a Cortaxiom Demo:

No guarantee of availability. Demo access may be throttled, paused, or unavailable due to fair-use controls, maintenance, demand, or technical constraints.
Not production. The Demo is not designed for operational reliance, regulated use, or critical workflows.
No warranties. Demo performance is offered “as-is” for evaluation only.
No sensitive data. Do not submit sensitive personal information (e.g., medical data, financial account numbers, government IDs) into the Demo.
Logging. Demo interactions may be logged for quality, safety, and improvement as described in our Privacy Policy.

5.1 Previews, Demonstrations, and Evaluation Features

Any preview, demonstration, or evaluation features provided by Cortaxiom are offered for informational and testing purposes only. Such features may be limited in functionality, subject to change, or discontinued at any time, and may not reflect full production performance, availability, or feature sets.

6)Use of Artificial Intelligence and Third-Party Model Providers

The Services incorporate artificial intelligence technologies, including large language model and related systems, which may be provided, hosted, or operated by third-party service providers. In order to deliver Services, Customer Content, prompts, and interaction data may be transmitted to and processed by such third-party providers solely for the purpose of generating outputs, operating platform functionality, enforcing safety controls, and maintaining service reliability.

You the Customer acknowledges that the Services depend in part on third-party technologies that are not owned or controlled by Cortaxiom, and that use of the Services may therefore be subject to the terms, policies, and technical limitations of such providers. Cortaxiom does not control and is not responsible for the internal operation, availability, latency, or model behavior of third-party AI providers.

6.1 Nature and Limitations of AI Outputs

Outputs generated by the Services are probabilistic in nature and may vary between interactions, even when similar or identical inputs are provided. Cortaxiom does not guarantee the accuracy, completeness, consistency, or suitability of any output for any particular purpose.

You the Customer remains solely responsible for reviewing, verifying, and validating all outputs before relying on or using them in any decision-making, operational, or external context.

7) Acceptable Use (Non-Negotiable)

You agree not to use the Services to:

Violate any law or regulation
Infringe intellectual property rights or privacy rights
Submit or transmit malware, spyware, or harmful code
Probe, scan, or test vulnerabilities of any Cortaxiom system without permission
Attempt to bypass limits, throttles, access controls, or authentication
Scrape, harvest, or collect data from the Services at scale
Reverse engineer or attempt to extract interface, application, or widget instructions, prompts, system design, or other proprietary logic (including “prompt injection” or “jailbreak” attempts)
Generate, request, or distribute content that is illegal, threatening, or intended to cause harm
Use the Services to make automated decisions with legal/medical/financial consequences without appropriate professional review and safeguards

We may suspend or terminate access immediately if we determine, in our sole discretion, that your use creates risk, abuse, harm, or legal exposure.

7.1 Usage Limits, Fair-Use, and Service Protection

The Services are provided subject to Usage Limits and fair-use requirements intended to preserve system stability, performance, and equitable access across all Customers. Cortaxiom reserves the right, in its sole discretion, to impose, modify, or enforce usage limits, rate limits, access controls, or Service restrictions as necessary to protect system integrity, availability, and fair-use.

You acknowledge and agree that:

Each Tier includes defined or implied Usage Limits, whether expressed as conversations, tokens, throughput, time, or other resource measures;
Usage Limits may be enforced on a monthly, weekly, daily, or real-time basis;
Approaching Usage Limits may result in progressive controls, including reduced throughput, temporary throttling, or staged restrictions to prevent abrupt service interruption;
Exceeding Usage Limits may result in a hard stop, suspension, or denial of further access to the Service for the remainder of the applicable usage period.

Cortaxiom is not obligated to provide overages, excess capacity, or continued access beyond Usage Limits unless expressly agreed to in writing.

7.2 Enforcement, Monitoring, and Protective Measures

To protect the Services, Cortaxiom, Customers, and third parties, Cortaxiom may monitor usage patterns and systems activity and may take protective actions including, without limitations:

Enforcing subscription Tier limits and fair use boundaries;
Detecting, preventing, and responding to misuse, abuse, or attempts to bypass safeguards;
Triggering automated or manual throttling, restriction, or suspension;
Temporarily or permanently limiting access where continued operation would pose operational, security, or compliance risk.

Such actions may be applied automatically, manually, or through a combination of both, and may occur without prior notice where necessary to protect the Services.

7.3 Fair-Use Policy and Enforcement

Use of these Services is subject to the Fair-Use requirements intended to preserve service stability, reliability, security, and long-term operability across all Customers.

You acknowledge and agree that use may be deemed inconsistent with Fair-Use or fair use if it:

Exceeds, attempts to evade, or seeks to circumvent applicable Usage Limits;
Creates excessive, sustained, or abnormal load relative to the applicable Tier or expected usage patterns;
Impairs or risks impairing system performance, availability, or reliability for other users;
Interferences with monitoring, throttling, gating, authentication, or other technical safeguards;
Undermines Cortaxiom's ability to safely operate, secure, or sustain the Service.

To enforce Fair-Use and protect the Services, Cortaxiom may apply operational and technical controls, including progressive throttling, reduced throughput, temporary restrictions, hard usage stops, or suspension of access for the remainder of a usage period.

Fair-Use Determinations and enforcement actions may be implemented through automated systems, human review, or a combination of both, and may occur without prior notice where immediate action is reasonably necessary to protect the Services, Cortaxiom, Customer, or third parties.

7.4 Service Sustainability and Business Viability

You acknowledge that the Services rely on shared infrastructure and third-party dependencies, and that sustainable operation requires balanced resource use across Customers. Usage Limits, gating, and enforcement mechanisms are essential to maintaining long-term service availability and are not penalties, but protective operational controls.

8) AI Disclosures and Non-Reliance

AI systems can produce inaccurate, incomplete, or misleading Outputs.

You acknowledge and agree:

Outputs are informational only and may not be correct.
You are responsible for verifying Outputs before using them for decisions, communications, policies, medical/health matters, legal matters, financial matters, HR matters, or compliance-related matters.
Cortaxiom does not provide medical, legal, financial, or professional advice through the Services unless explicitly agreed in writing and within a defined scope.

If you are using the Services in a business setting, you agree to implement appropriate human review, controls, and policies.

9) Customer Content, Inputs, and Your Responsibilities

You retain ownership of your Customer Content.

You represent and warrant that:

You have the rights and permissions to provide Customer Content to Cortaxiom.
Your Customer Content does not violate law or infringe on third-party rights.
You will not submit sensitive personal information into the Services unless explicitly required for a paid engagement and governed by an appropriate written agreement (e.g., DPA).

You are responsible for the accuracy, legality, and compliance of any Customer Content you provide.

10) License to Use Customer Content

To provide the Services, you grant Cortaxiom a limited, worldwide, non-exclusive license to use, host, reproduce, process, and display Customer Content only as necessary to:

Operate and maintain the Services
Provide support
Configure deployments
Improve safety and performance (consistent with the Privacy Policy and any paid agreement)

We do not claim ownership of your Customer Content.

11) Intellectual Property and Content Ownership (Cortaxiom IP)

All rights, title, and interest in and to the Services, and all content and materials made available by Cortaxiom, are and shall remain the exclusive property or Cortaxiom.

This includes, without limitations:

The Cortaxiom website and all site content;
User interface designs, layouts, visual elements, and interaction patterns;
Logos, trademarks, service marks, trade dress, branding, and naming conventions;
Images, graphics, icons, illustrations, animations, audio, video, and other media;
Written content, copy, documentation, help text, policies, and disclosuers;
Software, source code, object code, script, APIs, workflows, and automations;
AI system architecture, interface, application, or widget behavior, prompt frameworks, system instructions, evaluation methods, and orchestration logic;
Demo, preview, and trial environments and their outputs, configurations, and presentation.

Collectively, the foregoing constitutes "Cortaxiom IP."

Except as expressly permitted under these Terms or in a separate written agreement signed by Cortaxiom, you may not:

Copy, reproduce, distribute, transmit, publish, display, perform, or create derivative works from Cortaxiom IP;
Scrape, harvest, mirror, or archive any portion of the website, Service, UI, or content;
Use Cortaxiom IP to train, fine-tune, evaluate, or benchmark other AI systems;
Remove, obscure, or alter any proprietary notices or branding;
Use Cortaxiom IP in a manner that suggests affiliation, endorsement, or sponsorship without permission.

Any unauthorized use of Cortaxiom IP is strictly prohibited and may result in immediate suspension or termination of access, as well as legal action.

Nothing in these Terms grants you any ownership rights in Cortaxiom IP All rights not expressly granted are reserved.

Cortaxiom retains all rights, title, and interest in and to:

The Services and underlying software
The Cortaxiom website, designs, workflows, automations, and methods
Bot scripts, prompt frameworks, system instructions, conversation architecture, and evaluation methodology
Branding, names, logos, and related marks
Any templates, documentation, playbooks, and materials we provide

No transfer of ownership. Except as explicitly stated, nothing in these Terms grants you ownership or rights in Cortaxiom IP.

11.1 Limited License to Use Services

Subject to these Terms and any payment obligations, Cortaxiom grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes (or evaluation purposes, for Demos).

You may not copy, modify, distribute, sell, sublicense, or create derivative works of Cortaxiom IP except as permitted in writing.

12) Confidentiality and Non-Disclosure

Except as expressly set forth in a written Non-Disclosure Agreement (“NDA”) executed by both Cortaxiom and the Customer, no information exchanged between the parties shall be deemed confidential.

If Cortaxiom and a Customer enter into an NDA, the NDA governs the confidentiality, use, protection, and disclosure of confidential information exchanged between the parties. In the event of any conflict between an NDA and these Terms, the NDA controls solely with respect to confidentiality obligations.

Without limiting the foregoing, the following shall be considered Cortaxiom’s confidential and proprietary information, regardless of whether an NDA is in place:

The Services, including all software, systems, architectures, workflows, configurations, prompts, instructions, and internal logic;
AI interface, application, widget, or any other proprietary behavior, tuning methods, prompt frameworks, evaluation techniques, and system design;
Demonstrations, trial environments, and non-production deployments;
Documentation, technical materials, internal processes, roadmaps, and operational methods;
Pricing structures, non-public service details, and internal business information.

The Customer agrees not to disclose, reproduce, distribute, reverse engineer, or misuse Cortaxiom’s confidential or proprietary information except as expressly permitted in writing.

No confidentiality obligation is created with respect to information that is publicly available through no fault of the Customer, independently developed without reference to Cortaxiom’s confidential information, or lawfully obtained from a third party without restriction.

Nothing in these Terms obligates Cortaxiom to enter into an NDA or to disclose any confidential or proprietary information. Cortaxiom may withhold or limit disclosures in its sole discretion.

This section survives termination or expiration of these Terms to the extent necessary to protect Cortaxiom’s confidential and proprietary information.

13) Outputs and Ownership

As between you and Cortaxiom:

You may use Outputs for your internal business purposes, subject to these Terms and your Tier limitations.
Outputs may be similar to outputs produced for other users (AI systems can generate similar content).
Cortaxiom does not guarantee Outputs are unique, non-infringing, or fit for a particular purpose.

If you use Outputs in customer-facing contexts, you are responsible for ensuring accuracy, compliance, and suitability.

You, the Customer, acknowledge that Cortaxiom provides a governed AI interaction layer that integrates third-party language models to support structured workflows and customer engagement.

14) Subscriptions, Billing, and Payments

If you purchase a subscription:

You agree to pay all applicable fees associated with your Tier.
Subscription fees may be billed in advance on a recurring basis (monthly or annual), as shown at checkout.
Taxes may apply depending on jurisdiction and payment processor settings.
Payment processing may be handled by third-party providers (e.g., Wix Payments, Stripe), and your payments are subject to their terms as well.

14.1 Renewals and Cancellation

Unless otherwise stated, subscriptions are renewed automatically until canceled.

You may cancel at any time through your account/subscription page (if available) or by contacting us.
Cancellation typically takes effect at the end of the current billing period, unless otherwise stated in writing.
No refunds are provided for partial billing periods unless required by law or explicitly stated in a written refund policy.

14.2 Receipts and Invoices

Payment confirmations and receipts may be provided automatically.

Formal invoices or detailed billing statements may be available upon request or as otherwise provided under an Order/SOW.

14.3 Usage Limits and No Refunds

Subscription fees grant access to the Services subject to Usage Limits and these Terms. Reaching or exceeding Usage Limits does not entitle you to refunds, credits, service extensions, or continued access beyond the applicable limits.

Cortaxiom does not guarantee that any specific volume of interactions, tokens, or outputs will be available at all times, and availability may vary based on usage patterns, system load, and protective controls.

15) Support and Service Levels

Support channels and response times may vary by Tier.

Unless otherwise stated in an Order/SOW:

We do not guarantee response times, uptime, or uninterrupted operation.
Planned maintenance or emergency maintenance may cause downtime.

16) Third-Party Services and Dependencies

The Services may integrate with or depend on third-party tools (including web hosting, analytics, communications, payment processors, and AI providers).

Cortaxiom is not responsible for outages, changes, or failures caused by third parties outside our reasonable control.

17) Privacy

Your use of the Services is subject to the Cortaxiom Privacy Policy (posted on our website).

If you are a paid Customer and the engagement requires additional data protections (e.g., processing personal data at scale or regulated data), Cortaxiom may require a separate agreement (such as a DPA).

18) Security and Data Handling

We implement reasonable safeguards to protect information. However, no system is 100% secure.

You agree:

Not to attempt to bypass security controls
To use reasonable security practices on your side
To notify us if you believe your account has been compromised

18.1 Data Handling and Retention

Cortaxiom retains Customer Content and interactions data only for as long as reasonably necessary to operate, secure, support, and improve the Services, comply with applicable legal obligations, and enforce these Terms. Additional information regarding data collection, processing, retention, and security practices is provided in the Privacy Policy, which is incorporated by reference.

19) Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORTAXIOM DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, PRIVACY, COMPATIBILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, CORTAXIOM DOES NOT WARRANT THAT THE SERVICES OR ANY OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, TIMELY, SECURE, COMPLETE, OR FREE FROM DEFECTS, OR THAT ANY OUTPUTS WILL BE ACCURATE, RELIABLE, CURRENT, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

CUSTOMER ACKNOWLEDGES AND AGREES THAT OUTPUTS GENERATED BY THE SERVICES ARE PRODUCED THROUGH AUTOMATED AND PROBABILISTIC PROCESSES, MAY CONTAIN ERRORS OR OMISSIONS, AND MAY VARY BASED ON INPUTS, CONTEXT, OR SYSTEM CONDITIONS. CUSTOMER ASSUMES ALL RISK ARISING FROM THE USE OF, RELIANCE ON, OR DISTRIBUTION OF ANY OUTPUTS.

CORTAXIOM MAKES NO REPRESENTATION OR WARRANTY THAT THE SERVICES WILL MEET CUSTOMER REQUIREMENTS, ACHIEVE ANY PARTICULAR RESULT, OR OPERATE WITHOUT INTERRUPTION OR DEGRADATION, INCLUDING AS A RESULT OF THIRD-PARTY TECHNOLOGIES, MODEL PROVIDERS, OR INFRASTRUCTURE SERVICES.

20) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CORTAXIOM, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR EXPECTED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICES, OUTPUTS, OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CORTAXIOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORTAXIOM’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, OUTPUTS, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO CORTAXIOM FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, IF NO AMOUNTS HAVE BEEN PAID, ONE HUNDRED DOLLARS (US $100).

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF WHETHER THE ALLEGED LIABILITY ARISES FROM BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER CAUSE OF ACTION, AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

CORTAXIOM SHALL NOT BE LIABLE FOR ANY INTERRUPTION, ERROR, DEGRADATION, INACCURACY, OR LIMITATION OF THE SERVICES OR OUTPUTS RESULTING FROM THE PERFORMANCE, FAILURE, OR MODIFICATION OF THIRD-PARTY TECHNOLOGIES, INCLUDING THIRD-PARTY AI MODEL PROVIDERS, CLOUD INFRASTRUCTURE, NETWORK SERVICES, OR DATA SOURCES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

21) Indemnification

You agree to defend, indemnify, and hold harmless Cortaxiom and its affiliates, officers, employees, and contractors from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your use of the Services
Your Customer Content
Your violation of these Terms
Your violation of law or third-party rights
Your deployment or use of Outputs (including customer-facing reliance)

22) Termination, Suspension, and Business Closure / Wind-Down

We may suspend or terminate your access to the Services at any time if:

You violate these Terms
Your use creates security risk or legal exposure
We are required to do so by law
You fail to pay applicable fees

You may stop using the Services at any time. If you have a subscription, you must cancel it according to the cancellation method provided.

Upon termination, your license to use the Services ends immediately.

22.1 Termination for Cause

Cortaxiom may terminate your access to the Services, in whole or in part, immediately and without prior notice if Cortaxiom reasonably determines that:

You have violated these Terms or any applicable policy;
Your use of the Services creates legal, security, or operational risk;
You engage in abuse, misuse, or attempts to bypass safeguards, limits, or access controls;
Your actions may harm Cortaxiom, other users, or third parties.

Termination under this section may occur without refund, except where required by applicable law. Upon termination, all licenses and access rights granted under these Terms terminate immediately.

22.2 Suspension

Cortaxiom may suspend access to the Services, temporarily or permanently, if:

Payment is past due or a payment method fails;
Suspicious, fraudulent, or high-risk activity is identified;
Continued operation would pose a security, compliance, or infrastructure risk;
Maintenance, upgrades, or emergency conditions require temporary suspension;
Continued usage beyond Usage Limits or attempts to circumvent gating, throttling, or fair-use controls.

Suspension does not relieve you of payment obligations accrued prior to suspension. Access may be restored at Cortaxiom’s discretion once the underlying issue is resolved.

22.3 Business Closure / Wind-Down

In the event that Cortaxiom ceases operations, suspends services indefinitely, undergoes dissolution, or files for bankruptcy or similar proceedings:

Access to the Services will continue only through the end of any prepaid or current billing period, unless prevented by law, insolvency proceedings, or technical constraints;
Cortaxiom will have no obligation to provide services beyond the paid period, including renewals, extensions, or future availability;
Cortaxiom makes no guarantee of continued access, data retention, export availability, or system uptime following expiration of the paid period or the effective date of service cessation.

To the extent reasonably practicable, Cortaxiom may provide advance notice of service wind-down via the website or the email address associated with your account. Failure to provide notice does not create liability or extend service obligations.

Upon expiration of the paid period or cessation of operations, all licenses and access rights granted under these Terms terminate automatically.

Cortaxiom will not be liable for any losses, damages, or claims arising from service interruption, discontinuation, or business closure beyond amounts already paid for the applicable billing period.

23) Changes, Amendments, and Evolutions of the Services and Terms

Cortaxiom may update or modify the Services, pricing, Tiers, policies, or these Terms from time to time to reflect changes in our business, technology, legal requirements, or operational practices.

When we make material changes to these Terms, we will update the effective date and post the revised version on our website. We may also provide notice through prominent site notices, in-product messaging, or email, depending on the nature of the change.

It is your responsibility to review the Terms periodically. Continued access to or use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.

If you do not agree to the updated Terms, you must discontinue use of the Services. Cortaxiom may suspend or terminate access if you decline to accept updated Terms or fail to comply with them, as described elsewhere in these Terms.

Our ability to update these Terms is essential to maintaining legal compliance, operational integrity, and transparency as the Services evolve.

We may update the Services, pricing, tiers, or these Terms from time to time.

Changes to Terms will be posted with a revised effective date.
If you do not agree to updated Terms, you must discontinue use of the Services. Continued access to or use of the Services after the effective date of updated Terms constitutes acceptance of such updated Terms.

If you decline to accept updated Terms or fail to comply with them, Cortaxiom may, at its discretion, suspend or terminate your access to the Services. In such cases, you acknowledge and agree that you forfeit any right to continued access and that no refunds or credits will be provided for any unused or remaining portion of a subscription period, except where required by applicable law.

Cortaxiom’s decision to suspend or terminate access under this section does not constitute a breach of contract.

24) Dispute Resolution (Informal First)

Before filing any formal legal action, you agree to contact us to attempt to resolve the dispute informally.

Contact: support@cortaxiom.com

25) Arbitration and Class Action Waiver (Optional but Strong Protection)

Important: This section is commonly used for consumer-facing services. If you want maximum protection, keep it. If you expect enterprise clients who dislike arbitration clauses, you can move arbitration into the MSA/SOW only.

25.1 Arbitration

Any dispute arising out of or related to these Terms or the Services will be resolved by binding arbitration rather than in court, except that either party may seek injunctive relief for misuse of intellectual property or unauthorized access.

25.2 Class Action Waiver

You agree to resolve disputes only on an individual basis and waive any right to bring or participate in a class action.

25.3 Venue and Rules

Arbitration will occur in Tarrant County, Texas, under rules and procedures determined by the arbitrator, unless prohibited by law.

26) Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

27) Texas-Specific Provisions

To the fullest extent permitted under Texas law, the following provisions apply:

27.1 Equitable and Injunctive Relief

You acknowledge that unauthorized use, disclosure, or misuse of Cortaxiom’s confidential information, intellectual property, systems, or Services would cause irreparable harm for which monetary damages may be insufficient. Cortaxiom is therefore entitled to seek injunctive or equitable relief, in addition to any other remedies available at law or in equity, without the requirement to post a bond.

27.2 Venue and Jurisdiction Reinforcement

To the extent any dispute is not subject to arbitration or may be brought in court, you agree that such action shall be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you irrevocably submit to the personal jurisdiction of such courts.

27.3 Waiver of Jury Trial

To the maximum extent permitted by applicable law, you knowingly and voluntarily waive any right to a trial by jury in any action or proceeding arising out of or relating to these Terms or the Services.

27.4 Texas Severability and Enforcement

If any provision of these Terms is held to be invalid, illegal, or unenforceable under Texas law, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

28) Miscellaneous

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No Waiver: Failure to enforce a right is not a waiver.
Assignment: You may not assign these Terms without our consent; we may assign them as part of a reorganization or sale.
Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement for website/demo use unless replaced by an MSA/SOW.

29) Contact

Questions about these Terms:

Cortaxiom
Email: support@cortaxiom.com